Owners & Managers

Support Articles for Studio Owners & Managers

Kevin Gregor avatar Danielle avatar E +5
41 articles in this collection
Written by Kevin Gregor, Danielle, Erik Elverskog and 5 others

Client Feedback Surveys for Instructors

See exactly what your clients are thinking with regards to your teaching style and classes.
Cecilie Kemp avatar
Written by Cecilie Kemp
Updated over a week ago

Client Feedback Surveys For Owners

Client Feedback allows you to track the comments and rankings clients submit about specific classes and instructors.
Cecilie Kemp avatar
Written by Cecilie Kemp
Updated over a week ago

Why can’t I edit existing instructor emails and phone numbers?

Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Client Outreach

Now you and your staff can know exactly how to move the business forward, every day, with a personal touch.
Sam Pikramenos avatar
Written by Sam Pikramenos
Updated over a week ago

How To Find Your MINDBODY Studio ID?

Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

What is the Difference Between Owners, Managers, and Front Desk Staff Settings within FitGrid Studio?

Studio owners are able to grant managers and front desk staff access to FitGrid Studio to help manage the platform.
Cecilie Kemp avatar
Written by Cecilie Kemp
Updated over a week ago

Activating Your Win-back Emails

Now that you've set-up your default templates, timeframes, and offers, it's time to activate those win-back emails!
Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Setting Up Your Win-back Templates, Timeframes, and Offers

Now that you've set up your default sender, it's time to set up your timeframe, templates, and offer details for your win-back emails
Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Setting up your default sender

Now that you've selected the instructors you wish to send win-back messages from, it's time to set your fallback sender
Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Known Issue: instructor@fitgrid.com Sender Name

instructor@fitgrid.com is associating the wrong person with the message being sent or replied to
Kevin Gregor avatar
Written by Kevin Gregor
Updated over a week ago

Why Win-backs Are Every Successful Studio Owner's Secret Weapon

How can I win at win-backs?
Danielle avatar
Written by Danielle
Updated over a week ago

FitGrid Studio Video Tutorials

Learn the ins and outs of your FitGrid Studio Dashboard, activate new instructors, and view communication within your community
Danielle avatar
Written by Danielle
Updated over a week ago

Setting up your win-back instructors

Want to set-up win-back emails? First, you need to set up your win-back instructors
Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Setting Instructor Pay-Rate

Understanding the various options when entering a pay-rate for an instructor.
E
Written by Erik Elverskog
Updated over a week ago

How to Activate New Instructors

How to Activate and Deactivate Instructors on FitGrid Admin
Danielle avatar
Written by Danielle
Updated over a week ago

Introducing FitGrid to your staff

Use this script to introduce FitGrid to your team
Danielle avatar
Written by Danielle
Updated over a week ago

Best Practices: Increasing Instructor Usage

Share these ideas with your team as a way to help up client engagement
Kevin Gregor avatar
Written by Kevin Gregor
Updated over a week ago

What does an instructor invite email look like?

Instructor invite emails go out 24 hours after you select them to participate
Kevin Gregor avatar
Written by Kevin Gregor
Updated over a week ago

What does an instructor welcome email look like?

Instructor welcome emails go out immediately after instructors "activate" their account
Kevin Gregor avatar
Written by Kevin Gregor
Updated over a week ago

Driving Higher 1st Time Client Returns

By Nicole Chetaud, FitGrid Ninja & Ntiedo Etuk, FitGrid Founder & CEO
Nicole Chetaud avatar
Written by Nicole Chetaud
Updated over a week ago
Instructor Performance Reports

An Understanding of Instructor Performance Reports

Now that you have the data, let's make sure you know what it means
Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Profitability Section

How to read and understand and Instructor Performance Report's Profitability Module
Kevin Gregor avatar
Written by Kevin Gregor
Updated over a week ago

Average Revenue Per Visit

What is ARPV and how is it calculated?
Kevin Gregor avatar
Written by Kevin Gregor
Updated over a week ago

Retention

An insight into the Instructor Retention section of the Instructor Performance Reports
Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Client Demand

An insight into the Client Demand section of the Instructor Performance Reports
Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Client Engagement

An insight into the Client Engagement section of the Instructor Performance Reports
Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Client Breakdown

An insight into the Client Breakdown section of the Instructor Performance Reports
Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Scheduling

An insight into the Scheduling section of the Instructor Performance Reports
Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Benchmarking

An insight into the Benchmarking section of the Instructor Performance Reports
Hady Elmor avatar
Written by Hady Elmor
Updated over a week ago

Cheat Sheet: Instructor Reports Overview

Nt Etuk avatar
Written by Nt Etuk
Updated over a week ago

Cheat Sheet: Who is putting in the most effort?

Understanding which instructors put in the most effort
Nt Etuk avatar
Written by Nt Etuk
Updated over a week ago

Cheat Sheet: Who are my most profitable instructors?

Nt Etuk avatar
Written by Nt Etuk
Updated over a week ago

Cheat Sheet: Who are my best value/Most Cost Effective Instructors?

Understanding which instructors offer the best value
Nt Etuk avatar
Written by Nt Etuk
Updated over a week ago

Cheat Sheet: Which of my instructors do my clients listen to the most?

Which instructors do my clients listen to
Nt Etuk avatar
Written by Nt Etuk
Updated over a week ago

Cheat Sheet: Can I use Instructor Reports to evaluate my instructors in a meaningful and consistent way?

Understanding how to use the reports to evaluate instructors in a meaningful way
Nt Etuk avatar
Written by Nt Etuk
Updated over a week ago

Cheat Sheet: What are the limitations of these reports?

Understanding the limitations of the profitability reports
Nt Etuk avatar
Written by Nt Etuk
Updated over a week ago

Cheat Sheet: What key metrics can I find in these reports?

Key metrics in the Instructor Reports
Nt Etuk avatar
Written by Nt Etuk
Updated over a week ago

Cheat Sheet: Which instructors inspire the most loyalty to my studio?

Instructors who inspire loyalty to the studio
Nt Etuk avatar
Written by Nt Etuk
Updated over a week ago

Cheat Sheet: Who should I use to build hard-to-fill time-slots?

Which instructors should be used to build hard-to-fill time-slots?
Nt Etuk avatar
Written by Nt Etuk
Updated over a week ago

Cheat Sheet: Which instructors should I spend the most time developing?

Understand which instructors I should spend the most time developing
Nt Etuk avatar
Written by Nt Etuk
Updated over a week ago

Profitability Settings: Video Tutorial

Quick Setup
Kevin Gregor avatar
Written by Kevin Gregor
Updated over a week ago