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Owners & Managers
Support Articles for Studio Owners & Managers
52 articles in this collection
Written by
Kevin Gregor
and
Christina Pischel
FitGrid Smart Segments
How smart segments are defined
Written by
Kevin Gregor
Updated over a week ago
Client Feedback Surveys For Owners
Client Feedback allows you to track the comments and rankings clients submit about specific classes and instructors.
Written by
Christina Pischel
Updated over a week ago
Why can’t I edit existing instructor emails and phone numbers?
Written by
Christina Pischel
Updated over a week ago
Notifications for FitGrid Class App
Examples of the types of messages your community will receive about Class App
Written by
Kevin Gregor
Updated over a week ago
How To Find Your MINDBODY Studio ID?
Written by
Christina Pischel
Updated over a week ago
Client Outreach
Now you and your staff can know exactly how to move the business forward, every day, with a personal touch.
Written by
Christina Pischel
Updated over a week ago
What is the Difference Between Owners, Managers, and Front Desk Staff Settings within FitGrid Studio?
Studio owners are able to grant managers and front desk staff access to FitGrid Studio to help manage the platform.
Written by
Christina Pischel
Updated over a week ago
Activating Your Win-back Emails
Now that you've set-up your default templates, timeframes, and offers, it's time to activate those win-back emails!
Written by
Christina Pischel
Updated over a week ago
Setting Up Your Win-back Templates, Timeframes, and Offers
Now that you've set up your default sender, it's time to set up your timeframe, templates, and offer details for your win-back emails
Written by
Christina Pischel
Updated over a week ago
Setting up your default sender
Now that you've selected the instructors you wish to send win-back messages from, it's time to set your fallback sender
Written by
Christina Pischel
Updated over a week ago
Known Issue: instructor@fitgrid.com Sender Name
instructor@fitgrid.com is associating the wrong person with the message being sent or replied to
Written by
Kevin Gregor
Updated over a week ago
Why Win-backs Are Every Successful Studio Owner's Secret Weapon
How can I win at win-backs?
Written by
Christina Pischel
Updated over a week ago
FitGrid Studio Video Tutorials
Learn the ins and outs of your FitGrid Studio Dashboard, activate new instructors, and view communication within your community
Written by
Christina Pischel
Updated over a week ago
Setting up your win-back instructors
Want to set-up win-back emails? First, you need to set up your win-back instructors
Written by
Christina Pischel
Updated over a week ago
Setting Instructor Pay-Rate
Understanding the various options when entering a pay-rate for an instructor.
Written by
Christina Pischel
Updated over a week ago
How to Activate New Instructors
How to Activate and Deactivate Instructors on FitGrid Admin
Written by
Christina Pischel
Updated over a week ago
Introducing FitGrid to your staff
Use this script to introduce FitGrid to your team
Written by
Christina Pischel
Updated over a week ago
Best Practices: Increasing Instructor Usage
Share these ideas with your team as a way to help up client engagement
Written by
Kevin Gregor
Updated over a week ago
What does an instructor welcome email look like?
Instructor welcome emails go out immediately after instructors "activate" their account
Written by
Kevin Gregor
Updated over a week ago
Driving Higher 1st Time Client Returns
By Nicole Chetaud, FitGrid Ninja & Ntiedo Etuk, FitGrid Founder & CEO
Written by
Christina Pischel
Updated over a week ago
Instructor Performance Reports
An Understanding of Instructor Performance Reports
Now that you have the data, let's make sure you know what it means
Written by
Christina Pischel
Updated over a week ago
Profitability Section
How to read and understand and Instructor Performance Report's Profitability Module
Written by
Kevin Gregor
Updated over a week ago
Average Revenue Per Visit
What is ARPV and how is it calculated?
Written by
Kevin Gregor
Updated over a week ago
Retention
An insight into the Instructor Retention section of the Instructor Performance Reports
Written by
Christina Pischel
Updated over a week ago
Client Demand
An insight into the Client Demand section of the Instructor Performance Reports
Written by
Christina Pischel
Updated over a week ago
Client Engagement
An insight into the Client Engagement section of the Instructor Performance Reports
Written by
Christina Pischel
Updated over a week ago
Client Breakdown
An insight into the Client Breakdown section of the Instructor Performance Reports
Written by
Christina Pischel
Updated over a week ago
Scheduling
An insight into the Scheduling section of the Instructor Performance Reports
Written by
Christina Pischel
Updated over a week ago
Benchmarking
An insight into the Benchmarking section of the Instructor Performance Reports
Written by
Christina Pischel
Updated over a week ago
Cheat Sheet: Instructor Reports Overview
Written by
Christina Pischel
Updated over a week ago
Cheat Sheet: Who is putting in the most effort?
Understanding which instructors put in the most effort
Written by
Christina Pischel
Updated over a week ago
Cheat Sheet: Who are my most profitable instructors?
Written by
Christina Pischel
Updated over a week ago
Cheat Sheet: Who are my best value/Most Cost Effective Instructors?
Understanding which instructors offer the best value
Written by
Christina Pischel
Updated over a week ago
Cheat Sheet: Which of my instructors do my clients listen to the most?
Which instructors do my clients listen to
Written by
Christina Pischel
Updated over a week ago
Cheat Sheet: Can I use Instructor Reports to evaluate my instructors in a meaningful and consistent way?
Understanding how to use the reports to evaluate instructors in a meaningful way
Written by
Christina Pischel
Updated over a week ago
Cheat Sheet: What are the limitations of these reports?
Understanding the limitations of the profitability reports
Written by
Christina Pischel
Updated over a week ago
Cheat Sheet: What key metrics can I find in these reports?
Key metrics in the Instructor Reports
Written by
Christina Pischel
Updated over a week ago
Cheat Sheet: Which instructors inspire the most loyalty to my studio?
Instructors who inspire loyalty to the studio
Written by
Christina Pischel
Updated over a week ago
Cheat Sheet: Who should I use to build hard-to-fill time-slots?
Which instructors should be used to build hard-to-fill time-slots?
Written by
Christina Pischel
Updated over a week ago
Cheat Sheet: Which instructors should I spend the most time developing?
Understand which instructors I should spend the most time developing
Written by
Christina Pischel
Updated over a week ago
Profitability Settings: Video Tutorial
Quick Setup
Written by
Kevin Gregor
Updated over a week ago
Class App
Create a Referral Program using Class App
Clients are 4x more likely to join your studio when referred by a friend
Written by
Kevin Gregor
Updated over a week ago
Connect your Community to Increase Retention
Connected clients visit more often
Written by
Kevin Gregor
Updated over a week ago
How to Create a FitGrid Pricing Option
Learn how to set up a reward class for the new FitGrid app for clients
Written by
Kevin Gregor
Updated over a week ago
Improve Your Search Visibility by Assigning Multiple Activities to Group Classes
Capture a wider audience in the app by assigning multiple keyword activities to your classes.
Written by
Christina Pischel
Updated over a week ago
Make your studio discoverable in the FitGrid Class App
Set your default activity class type in FitGrid so new clients can find you
Written by
Kevin Gregor
Updated over a week ago
Connect your Community Together
Let your community know about the social network
Written by
Kevin Gregor
Updated over a week ago
Rewards: How they work & how to set them up at your studio
Learn everything you need to know about FitGrid rewards & how they can help you acquire new clients
Written by
Christina Pischel
Updated over a week ago
Client Profiles
How to use Connections data
Get a better understanding of how connected your clients are
Written by
Christina Pischel
Updated over a week ago
How to use Communications data
Written by
Kevin Gregor
Updated over a week ago
How to use Visits data
Written by
Kevin Gregor
Updated over a week ago
How to use Goals and Motivations data
Critical information that'll help you keep clients coming back
Written by
Kevin Gregor
Updated over a week ago