Owners & Managers

Support Articles for Studio Owners & Managers

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53 articles in this collection
Written by Kevin Gregor and Christina Pischel

FitGrid Smart Segments

How smart segments are defined
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Written by Kevin Gregor
Updated over a week ago

Client Feedback Surveys For Owners

Client Feedback allows you to track the comments and rankings clients submit about specific classes and instructors.
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Written by Christina Pischel
Updated over a week ago

Why can’t I edit existing instructor emails and phone numbers?

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Written by Christina Pischel
Updated over a week ago

Notifications for FitGrid Class App

Examples of the types of messages your community will receive about Class App
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Written by Kevin Gregor
Updated over a week ago

How To Find Your MINDBODY Studio ID?

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Written by Christina Pischel
Updated over a week ago

Client Outreach

Now you and your staff can know exactly how to move the business forward, every day, with a personal touch.
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Written by Christina Pischel
Updated over a week ago

What is the Difference Between Owners, Managers, and Front Desk Staff Settings within FitGrid Studio?

Studio owners are able to grant managers and front desk staff access to FitGrid Studio to help manage the platform.
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Written by Christina Pischel
Updated over a week ago

Activating Your Win-back Emails

Now that you've set-up your default templates, timeframes, and offers, it's time to activate those win-back emails!
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Written by Christina Pischel
Updated over a week ago

Setting Up Your Win-back Templates, Timeframes, and Offers

Now that you've set up your default sender, it's time to set up your timeframe, templates, and offer details for your win-back emails
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Written by Christina Pischel
Updated over a week ago

Setting up your default sender

Now that you've selected the instructors you wish to send win-back messages from, it's time to set your fallback sender
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Written by Christina Pischel
Updated over a week ago

Known Issue: instructor@fitgrid.com Sender Name

instructor@fitgrid.com is associating the wrong person with the message being sent or replied to
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Written by Kevin Gregor
Updated over a week ago

Why Win-backs Are Every Successful Studio Owner's Secret Weapon

How can I win at win-backs?
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Written by Christina Pischel
Updated over a week ago

FitGrid Studio Video Tutorials

Learn the ins and outs of your FitGrid Studio Dashboard, activate new instructors, and view communication within your community
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Written by Christina Pischel
Updated over a week ago

Setting up your win-back instructors

Want to set-up win-back emails? First, you need to set up your win-back instructors
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Written by Christina Pischel
Updated over a week ago

Setting Instructor Pay-Rate

Understanding the various options when entering a pay-rate for an instructor.
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Written by Christina Pischel
Updated over a week ago

How to Activate New Instructors

How to Activate and Deactivate Instructors on FitGrid Admin
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Written by Christina Pischel
Updated over a week ago

Introducing FitGrid to your staff

Use this script to introduce FitGrid to your team
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Written by Christina Pischel
Updated over a week ago

Best Practices: Increasing Instructor Usage

Share these ideas with your team as a way to help up client engagement
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Written by Kevin Gregor
Updated over a week ago

What does an instructor invite email look like?

Instructor invite emails go out 24 hours after you select them to participate
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Written by Kevin Gregor
Updated over a week ago

What does an instructor welcome email look like?

Instructor welcome emails go out immediately after instructors "activate" their account
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Written by Kevin Gregor
Updated over a week ago

Driving Higher 1st Time Client Returns

By Nicole Chetaud, FitGrid Ninja & Ntiedo Etuk, FitGrid Founder & CEO
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Written by Christina Pischel
Updated over a week ago
Instructor Performance Reports

An Understanding of Instructor Performance Reports

Now that you have the data, let's make sure you know what it means
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Written by Christina Pischel
Updated over a week ago

Profitability Section

How to read and understand and Instructor Performance Report's Profitability Module
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Written by Kevin Gregor
Updated over a week ago

Average Revenue Per Visit

What is ARPV and how is it calculated?
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Written by Kevin Gregor
Updated over a week ago

Retention

An insight into the Instructor Retention section of the Instructor Performance Reports
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Written by Christina Pischel
Updated over a week ago

Client Demand

An insight into the Client Demand section of the Instructor Performance Reports
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Written by Christina Pischel
Updated over a week ago

Client Engagement

An insight into the Client Engagement section of the Instructor Performance Reports
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Written by Christina Pischel
Updated over a week ago

Client Breakdown

An insight into the Client Breakdown section of the Instructor Performance Reports
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Written by Christina Pischel
Updated over a week ago

Scheduling

An insight into the Scheduling section of the Instructor Performance Reports
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Written by Christina Pischel
Updated over a week ago

Benchmarking

An insight into the Benchmarking section of the Instructor Performance Reports
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Written by Christina Pischel
Updated over a week ago

Cheat Sheet: Instructor Reports Overview

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Written by Christina Pischel
Updated over a week ago

Cheat Sheet: Who is putting in the most effort?

Understanding which instructors put in the most effort
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Written by Christina Pischel
Updated over a week ago

Cheat Sheet: Who are my most profitable instructors?

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Written by Christina Pischel
Updated over a week ago

Cheat Sheet: Who are my best value/Most Cost Effective Instructors?

Understanding which instructors offer the best value
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Written by Christina Pischel
Updated over a week ago

Cheat Sheet: Which of my instructors do my clients listen to the most?

Which instructors do my clients listen to
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Written by Christina Pischel
Updated over a week ago

Cheat Sheet: Can I use Instructor Reports to evaluate my instructors in a meaningful and consistent way?

Understanding how to use the reports to evaluate instructors in a meaningful way
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Written by Christina Pischel
Updated over a week ago

Cheat Sheet: What are the limitations of these reports?

Understanding the limitations of the profitability reports
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Written by Christina Pischel
Updated over a week ago

Cheat Sheet: What key metrics can I find in these reports?

Key metrics in the Instructor Reports
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Written by Christina Pischel
Updated over a week ago

Cheat Sheet: Which instructors inspire the most loyalty to my studio?

Instructors who inspire loyalty to the studio
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Written by Christina Pischel
Updated over a week ago

Cheat Sheet: Who should I use to build hard-to-fill time-slots?

Which instructors should be used to build hard-to-fill time-slots?
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Written by Christina Pischel
Updated over a week ago

Cheat Sheet: Which instructors should I spend the most time developing?

Understand which instructors I should spend the most time developing
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Written by Christina Pischel
Updated over a week ago

Profitability Settings: Video Tutorial

Quick Setup
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Written by Kevin Gregor
Updated over a week ago