FitGrid Pro

FitGrid Smart Segments

Client Feedback allows you to track the comments and rankings clients submit about specific classes and instructors.

Client Feedback Surveys For Owners

Why can’t I edit existing instructor emails and phone numbers?

Examples of the types of messages your community will receive about Class App

Notifications for FitGrid Class App

How To Find Your MINDBODY Studio ID?

Now you and your staff can know exactly how to move the business forward, every day, with a personal touch.

Client Outreach

Studio owners are able to grant managers and front desk staff access to FitGrid Studio to help manage the platform.

What is the Difference Between Owners, Managers, and Front Desk Staff Settings within FitGrid Studio?

Now that you've set-up your default templates, timeframes, and offers, it's time to activate those win-back emails!

Activating Your Win-back Emails

Now that you've set up your default sender, it's time to set up your timeframe, and templates for your win-back emails

Setting Up Your Win-back Templates, and Timeframes

Now that you've selected the instructors you wish to send win-back messages from, it's time to set your fallback sender

Setting up your default sender

instructor@fitgrid.com is associating the wrong person with the message being sent or replied to

Known Issue: instructor@fitgrid.com Sender Name

Why Win-backs Are Every Successful Studio Owner's Secret Weapon

Learn the ins and outs of your FitGrid Studio Dashboard, activate new instructors, and view communication within your community

FitGrid Studio Video Tutorials

Want to set-up win-back emails? First, you need to set up your win-back instructors

Setting up your win-back instructors

Understanding the various options when entering a pay-rate for an instructor.

Setting Instructor Pay-Rate

How to Activate and Deactivate Instructors on FitGrid Admin

How to Activate New Instructors

Use this script to introduce FitGrid to your team

Introducing FitGrid to your staff

Share these ideas with your team as a way to help up client engagement

Best Practices: Increasing Instructor Usage

Instructor welcome emails go out immediately after instructors "activate" their account

What does an instructor welcome email look like?

By Nicole Chetaud, FitGrid Ninja & Ntiedo Etuk, FitGrid Founder & CEO

Driving Higher 1st Time Client Returns

Christina Pischel

Support Articles for Studio Owners & Managers

Owners & Managers

Now that you have the data, let's make sure you know what it means

An Understanding of Instructor Performance Reports

How to read and understand and Instructor Performance Report's Profitability Module

Profitability Section

Average Revenue Per Visit

An insight into the Instructor Retention section of the Instructor Performance Reports

Retention

An insight into the Client Demand section of the Instructor Performance Reports

Client Demand

An insight into the Client Engagement section of the Instructor Performance Reports

Client Engagement

An insight into the Client Breakdown section of the Instructor Performance Reports

Client Breakdown

An insight into the Scheduling section of the Instructor Performance Reports

Scheduling

An insight into the Benchmarking section of the Instructor Performance Reports

Benchmarking

Cheat Sheet: Instructor Reports Overview

Understanding which instructors put in the most effort

Cheat Sheet: Who is putting in the most effort?

Cheat Sheet: Who are my most profitable instructors?

Understanding which instructors offer the best value

Cheat Sheet: Who are my best value/Most Cost Effective Instructors?

Which instructors do my clients listen to

Cheat Sheet: Which of my instructors do my clients listen to the most?

Understanding how to use the reports to evaluate instructors in a meaningful way

Cheat Sheet: Can I use Instructor Reports to evaluate my instructors in a meaningful and consistent way?

Understanding the limitations of the profitability reports

Cheat Sheet: What are the limitations of these reports?

Cheat Sheet: What key metrics can I find in these reports?

Instructors who inspire loyalty to the studio

Cheat Sheet: Which instructors inspire the most loyalty to my studio?

Which instructors should be used to build hard-to-fill time-slots?

Cheat Sheet: Who should I use to build hard-to-fill time-slots?

Understand which instructors I should spend the most time developing

Cheat Sheet: Which instructors should I spend the most time developing?

Profitability Settings: Video Tutorial

Instructor Performance Reports

Clients are 4x more likely to join your studio when referred by a friend

Create a Referral Program using Class App

Connect your Community to Increase Retention

Learn how to set up a reward class for the new FitGrid app for clients

How to Create a FitGrid Pricing Option

Capture a wider audience in the app by assigning multiple keyword activities to your classes.

Improve Your Search Visibility by Assigning Multiple Activities to Group Classes

Set your default activity class type in FitGrid so new clients can find you

Make your studio discoverable in the FitGrid Class App

Let your community know about the social network

Connect your Community Together

Learn everything you need to know about FitGrid rewards & how they can help you acquire new clients

Rewards: How they work & how to set them up at your studio

Class App

Get a better understanding of how connected your clients are

How to use Connections data

How to use Communications data

How to use Visits data

Critical information that'll help you keep clients coming back

How to use Goals and Motivations data

Client Profiles

Find answers and get help from Intercom Support and Community Experts

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