FitGrid Pro

Christina Pischel

Everything studio admins need to know about setting up and using FitGrid LIVE

FitGrid LIVE

FitGrid LIVE Support

Support

Automatically enable all your classes within a particular class service category.

Enhancement Overview: Zoom Auto-Enablement

How to integrate FitGrid with Zoom so you can stream your classes in real time

Feature Overview: Live Streaming

How to configure your account for success when running live-stream classes

Prepare MINDBODY for streaming classes

How to configure your Zoom Pro account to integrate correctly with FitGrid LIVE

Prepare Zoom for streaming classes

How to connect FitGrid to Zoom and begin streaming classes

FitGrid / Zoom Installation Guide

How to ensure that your integration with Zoom is working as expected

Testing your FitGrid LIVE integration

How to make sure you look and sound great on your live stream

Configure your audio for FitGrid LIVE

How to tell your instructors about live streaming classes with Zoom

Explaining FitGrid LIVE to your instructors

How to tell your members about live streaming classes with Zoom

Explaining FitGrid LIVE to your Clients

Getting Started

How to update or assign a user to a class in FitGrid LIVE

Resolving User Assignment Issues with Concurrent Classes in FitGrid LIVE

Get access links for each client in class, as well as the instructor

FitGrid LIVE Class Details and Links

How clients and instructors can access their sessions after signing up through MINDBODY

Accessing streaming classes with FitGrid LIVE

What to do when you've updated MINDBODY and the changes haven't shown up in FitGrid

FAQ: when does FitGrid LIVE sync with my MINDBODY schedule?

How to confirm that your FitGrid LIVE integration is working as expected

FAQ: when does FitGrid LIVE generate Zoom meetings and emails?

What happens when clients sign up close to the start of class?

FAQ: will clients receive FitGrid LIVE links if they sign up less than an hour before class?

Usage

FitGrid LIVE only works with paid accounts–here's how to find out whether you're logged into paid or free

FAQ: How do I know whether I have Zoom Basic or Pro?

How to access class when you (or a client) are asked for a meeting ID or password

Find the meeting ID and password in a FitGrid LIVE link

How to manage starting and ending livestreams so they don't overlap

Ensuring that your livestreams don't overlap

How to troubleshoot audio issues on iOS and Android

My Audio is Not Working on iOS or Android

Follow these steps to troubleshoot issues with your video/camera on FitGrid LIVE

My Video/Camera Isn't Working

Uninstall FitGrid LIVE Zoom integration

Troubleshooting

How to set Zoom to record classes, share those recordings, and delete them later

Record your livestreams and share the recordings later

FitGrid LIVE currently disables the Waiting Room feature by default. Here's how to activate this feature manually

Using Waiting Rooms in Zoom with the FitGrid LIVE integration

How to set up a filter that prevents FitGrid LIVE links from getting lost

Ensure live-stream links arrive in the inbox (Gmail)

How to ensure that your FitGrid LIVE Zoom meetings are accessible via ClassPass

How to add your livestream classes to ClassPass

Tips and Tricks

Test your live-stream class ahead of your first real class.

How to Test a Live-stream

How to Use FitGrid to Live-stream Your Classes Super Simply

Testing your live-stream setup

Key tips to help you prep for your first live-stream class

How to Prep For Your Live-Stream Class

When do clients and staff get the live steam links, details on signins

FitGrid LIVE: Client Email Notifications and Class Attendance Verification

Additional Resources

Find answers and get help from Intercom Support and Community Experts

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