FitGrid LIVE | FitGrid Help Center

Support

FitGrid LIVE Support

Customer Support Information

Written by Christina Pischel
Updated over a week ago

Getting Started

Enhancement Overview: Zoom Auto-Enablement

Automatically enable all your classes within a particular class service category.

Written by Christina Pischel
Updated over a week ago

Feature Overview: Live Streaming

How to integrate FitGrid with Zoom so you can stream your classes in real time

Written by Kevin Gregor
Updated over a week ago

Prepare MINDBODY for streaming classes

How to configure your account for success when running live-stream classes

Written by Christina Pischel
Updated over a week ago

Prepare Zoom for streaming classes

How to configure your Zoom Pro account to integrate correctly with FitGrid LIVE

Written by Kevin Gregor
Updated over a week ago

FitGrid / Zoom Installation Guide

How to connect FitGrid to Zoom and begin streaming classes

Written by Kevin Gregor
Updated over a week ago

Testing your FitGrid LIVE integration

How to ensure that your integration with Zoom is working as expected

Written by Kevin Gregor
Updated over a week ago

Configure your audio for FitGrid LIVE

How to make sure you look and sound great on your live stream

Written by Kevin Gregor
Updated over a week ago

Explaining FitGrid LIVE to your instructors

How to tell your instructors about live streaming classes with Zoom

Written by Christina Pischel
Updated over a week ago

Explaining FitGrid LIVE to your Clients

How to tell your members about live streaming classes with Zoom

Written by Christina Pischel
Updated over a week ago

Usage

Resolving User Assignment Issues with Concurrent Classes in FitGrid LIVE

How to update or assign a user to a class in FitGrid LIVE

Written by Kevin Gregor
Updated over a week ago

FitGrid LIVE Class Details and Links

Get access links for each client in class, as well as the instructor

Written by Kevin Gregor
Updated over a week ago

Accessing streaming classes with FitGrid LIVE

How clients and instructors can access their sessions after signing up through MINDBODY

Written by Christina Pischel
Updated over a week ago

FAQ: when does FitGrid LIVE sync with my MINDBODY schedule?

What to do when you've updated MINDBODY and the changes haven't shown up in FitGrid

Written by Kevin Gregor
Updated over a week ago

FAQ: when does FitGrid LIVE generate Zoom meetings and emails?

How to confirm that your FitGrid LIVE integration is working as expected

Written by Christina Pischel
Updated over a week ago

FAQ: will clients receive FitGrid LIVE links if they sign up less than an hour before class?

What happens when clients sign up close to the start of class?

Written by Christina Pischel
Updated over a week ago

Troubleshooting

FAQ: How do I know whether I have Zoom Basic or Pro?

FitGrid LIVE only works with paid accounts–here's how to find out whether you're logged into paid or free

Written by Kevin Gregor
Updated over a week ago

Find the meeting ID and password in a FitGrid LIVE link

How to access class when you (or a client) are asked for a meeting ID or password

Written by Christina Pischel
Updated over a week ago

Ensuring that your livestreams don't overlap

How to manage starting and ending livestreams so they don't overlap

Written by Christina Pischel
Updated over a week ago

My Audio is Not Working on iOS or Android

How to troubleshoot audio issues on iOS and Android

Written by Christina Pischel
Updated over a week ago

My Video/Camera Isn't Working

Follow these steps to troubleshoot issues with your video/camera on FitGrid LIVE

Written by Christina Pischel
Updated over a week ago

Uninstall FitGrid LIVE Zoom integration

How to disconnect FitGrid LIVE and Zoom

Written by Kevin Gregor
Updated over a week ago

Tips and Tricks

Record your livestreams and share the recordings later

How to set Zoom to record classes, share those recordings, and delete them later

Written by Christina Pischel
Updated over a week ago

Using Waiting Rooms in Zoom with the FitGrid LIVE integration

FitGrid LIVE currently disables the Waiting Room feature by default. Here's how to activate this feature manually

Written by Christina Pischel
Updated over a week ago

Ensure live-stream links arrive in the inbox (Gmail)

How to set up a filter that prevents FitGrid LIVE links from getting lost

Written by Christina Pischel
Updated over a week ago

How to add your livestream classes to ClassPass

How to ensure that your FitGrid LIVE Zoom meetings are accessible via ClassPass

Written by Christina Pischel
Updated over a week ago

Additional Resources

How to Test a Live-stream

Test your live-stream class ahead of your first real class.

Written by Christina Pischel
Updated over a week ago

How to Use FitGrid to Live-stream Your Classes Super Simply

Written by Christina Pischel
Updated over a week ago

Testing your live-stream setup

Written by Kevin Gregor
Updated over a week ago

How to Prep For Your Live-Stream Class

Key tips to help you prep for your first live-stream class

Written by Christina Pischel
Updated over a week ago

FitGrid LIVE: Client Email Notifications and Class Attendance Verification

When do clients and staff get the live steam links, details on signins

Written by Kevin Gregor
Updated over a week ago