FitGrid Pro

Christina Pischel

Everything studio admins need to know about setting up and using FitGrid LIVE

FitGrid LIVE

FitGrid LIVE Support

Support

Automatically enable all your classes within a particular class service category.

Enhancement Overview: Zoom Auto-Enablement

How to integrate FitGrid with Zoom so you can stream your classes in real time

Feature Overview: Live Streaming

How to configure your account for success when running live-stream classes

Prepare MINDBODY for streaming classes

How to configure your Zoom Pro account to integrate correctly with FitGrid LIVE

Prepare Zoom for streaming classes

How to connect FitGrid to Zoom and begin streaming classes

FitGrid / Zoom Installation Guide

How to ensure that your integration with Zoom is working as expected

Testing your FitGrid LIVE integration

How to make sure you look and sound great on your live stream

Configure your audio for FitGrid LIVE

How to tell your instructors about live streaming classes with Zoom

Explaining FitGrid LIVE to your instructors

How to tell your members about live streaming classes with Zoom

Explaining FitGrid LIVE to your Clients

Getting Started

How to update or assign a user to a class in FitGrid LIVE

Resolving User Assignment Issues with Concurrent Classes in FitGrid LIVE

Get access links for each client in class, as well as the instructor

FitGrid LIVE Class Details and Links

How clients and instructors can access their sessions after signing up through MINDBODY

Accessing streaming classes with FitGrid LIVE

What to do when you've updated MINDBODY and the changes haven't shown up in FitGrid

FAQ: when does FitGrid LIVE sync with my MINDBODY schedule?

How to confirm that your FitGrid LIVE integration is working as expected

FAQ: when does FitGrid LIVE generate Zoom meetings and emails?

What happens when clients sign up close to the start of class?

FAQ: will clients receive FitGrid LIVE links if they sign up less than an hour before class?

Usage

FitGrid LIVE only works with paid accounts–here's how to find out whether you're logged into paid or free

FAQ: How do I know whether I have Zoom Basic or Pro?

How to access class when you (or a client) are asked for a meeting ID or password

Find the meeting ID and password in a FitGrid LIVE link

How to manage starting and ending livestreams so they don't overlap

Ensuring that your livestreams don't overlap

How to troubleshoot audio issues on iOS and Android

My Audio is Not Working on iOS or Android

Follow these steps to troubleshoot issues with your video/camera on FitGrid LIVE

My Video/Camera Isn't Working

Uninstall FitGrid LIVE Zoom integration

Troubleshooting

How to set Zoom to record classes, share those recordings, and delete them later

Record your livestreams and share the recordings later

FitGrid LIVE currently disables the Waiting Room feature by default. Here's how to activate this feature manually

Using Waiting Rooms in Zoom with the FitGrid LIVE integration

How to set up a filter that prevents FitGrid LIVE links from getting lost

Ensure live-stream links arrive in the inbox (Gmail)

How to ensure that your FitGrid LIVE Zoom meetings are accessible via ClassPass

How to add your livestream classes to ClassPass

Tips and Tricks

Test your live-stream class ahead of your first real class.

How to Test a Live-stream

How to Use FitGrid to Live-stream Your Classes Super Simply

Testing your live-stream setup

Key tips to help you prep for your first live-stream class

How to Prep For Your Live-Stream Class

When do clients and staff get the live steam links, details on signins

FitGrid LIVE: Client Email Notifications and Class Attendance Verification

Additional Resources

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.