Because you will be delivering your livestream classes via Zoom, understanding the options Zoom provides is essential. In this article, we'll walk you through several of the options we recommend configuring.
Some of the options discussed below will be marked as critical–deviating from these may result in the integration not working properly.
Others are merely recommended. You can deviate from them, but that may result in our other Zoom-related help articles being less useful.
IMPORTANT: If your Zoom account is single-user, you can access your settings simply by logging in at zoom.us and clicking "Settings" on the left side of the screen. If your Zoom account is multi-user and you are the administrator, you will have access to personal settings (only affects you) and account-level settings (affects all users). We recommend updating account-level settings.
You must configure a handful of settings in Zoom to ensure that your integration with FitGrid LIVE functions predictably. Read this article carefully and ensure you've completed these steps before integrating with FitGrid.
Verify that you've signed up for a Zoom Pro account.You can check your current account status or sign up for a new Zoom Pro account here.
Only connect one Zoom account to one FitGrid account.If you attempt to integrate multiple FitGrid accounts with the same Zoom account, none of them will work properly.
Set your time zone.This must match the time zone you have set in MINDBODY. This setting can be found in the "Date and Time" section of the "Profile" screen.
Host video: FITGRID OVERRIDE–when a class starts, host video will always be ON by default, regardless of what you select here.
Participants video: FITGRID OVERRIDE–when a class starts, participant video will always be OFF by default, regardless of what you select here.
Join before host: FITGRID OVERRIDE–when a class starts, this setting will always be OFF by default regardless of what you select here.
Use Personal Meeting ID (PMI) when scheduling a meeting: OFF
Mute participants upon entry: FITGRID OVERRIDE–when a class starts, this setting will always be ON by default regardless of what you select here.
In Meeting (Basic)
Play sound when participants join or leave: ON; heard by the host only
Always show meeting control toolbar: ON
Screen-sharing: ON; host only
Remote control: OFF
Nonverbal feedback: OFF
Allow removed participants to rejoin: OFF
In Meeting (Advanced)
Far end camera control: OFF
Group HD video: OFF (note: turning this ON will improve video quality but could overwhelm your participants' internet connections and lead to skipping and lagging)
Allow users to select original sound in their client settings: ON
Waiting room: FITGRID OVERRIDE–when a class starts, this setting will always be OFF by default regardless of what you select here (note: we were forced to disable waiting rooms temporarily starting on 4/4/20 when Zoom suddenly turned them ON for all users, leading to significant disruption. We acted quickly to override Zoom's new default, but this means waiting rooms are not available with FitGrid LIVE for the time being).
Show a "Join from your browser" link: OFF (note: turning this ON makes it easier for clients to access your streams without downloading the Zoom app. We actually don't recommend this, because without the app, the stream quality goes way down)
When a cloud recording is available: ON
When attendees join meeting before host: OFF
Local recording: OFF
Cloud recording: ON; select "Record active speaker with shared screen" only
Automatic recording: ON (note: this is the most effective way to ensure that you always have replays for your clients)
Auto delete cloud recordings after days: OFF (note: turning this ON will allow you to share the link to a recording for a limited period of time–it's a great setting, but should only be enabled as part of a strategy)