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Accessing streaming classes with FitGrid LIVE
Accessing streaming classes with FitGrid LIVE

How clients and instructors can access their sessions after signing up through MINDBODY

Christina Pischel avatar
Written by Christina Pischel
Updated over a week ago

What happens after a client signs up for a class in MINDBODY that has a live stream option?

  • FitGrid will send the client an email containing a unique link that'll give them access to the live stream.

  • This email will arrive within minutes if the class start time is approaching; if the client has signed up several hours before the class start time, their email may arrive a maximum of 60 minutes after booking.

  • If the client does not already have the Zoom application on their device, they'll be taken through a brief, step-by-step download process.

  • Should the client access the live stream before the instructor arrives, they'll be placed into a virtual waiting room until the instructor starts the stream.

What about the class's instructor?

  • 30 minutes before the class's scheduled start time, FitGrid will send the class's instructor an email containing a unique link that'll make them the "host" of the live stream.

  • If the instructor is changed at the last minute, the previous instructor will need to send the new instructor this unique link.

  • Each class's host link can also be accessed from within the FitGrid LIVE dashboard.

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