An insight into the Benchmarking section of the Instructor Performance Reports

Christina Pischel avatar
Written by Christina Pischel
Updated over a week ago


The Benchmarking section of the report provides insights into how a particular instructor compares to the rest of instructors on staff according to: retention rate, return rate, average clients per class and follow-ups sent rate.

  • Retention Rate: The average percentage of clients who have visited an instructor's class 2x or more during a month

  • Return Rate: The percent of first time studio visitors with a particular instructor,who returned to any other instructor within the month

  • Average Clients Per Class: The average number of clients visiting a particular instructor during a specific day and time

  • Follow-up Sent Rate: Total number of follow up opportunities acted upon within the month

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