Client Engagement

Client Engagement

The Client Engagement section of the report provides insights into a particular instructor's usage of the FitGrid Pro app. It also provides insights into social media clicks and notes.

Follow-Up Usage
Follow-Up Usage is the overall performance of a particular instructor who is sending follow-up messages. 

• Scheduled: Total number of opportunities to send follow-ups in a month
• Sent: Total number of opportunities acted upon in a month
• Sent Percent: Ratio of scheduled opportunities to sent messages
• Open Rate: The percentage of total sent messages that were opened

Follow-Up Social

• Social Clicks: Total clicks a particular instructor's social media link received during a month

Notes

• Shared Notes Written: Total number of notes written by a particular instructor that were shared with other instructors at the studio
• Personal Notes Written: Total number of notes written by a particular instructor that were marked to remain private