If the instructor that the client has visited the most is not enabled to send a win-back email or has not customized their email templates, the win-back emails will be sent from a default sender.

Step one: Fill in the required fields

Display name of default sender: Write the name of the instructor you want to display as the fallback sender in win-back emails.

Example: Julie at FitGrid

Sender Email: Write the email of the instructor you want to display as the fallback sender.

Example: fallbackguy@fitgrid.com

Step two: Click Save and Continue to move to the next step.

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