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Client Return Rate

Understanding your client return rate & how it is calculated

Written by Christina Pischel

The first number you will see on the Home Tab is your Client Return Rate.

FitGrid partners with Mindbody to sync your class data.  We count a returning client as someone that has come to your class more than once in the past 30 days.

Example:  If you have 10 clients visit you, and two of them return in 30 days, that is 2/10 = 20%.

 To track your return rate and see how it compares to others, click on the grey box with your studio name at the top.

You can toggle between a 3 month and 6 month view of this graph.  Click on one of the bars to see exact percentages.

Understanding the Client Return Rate Graph:

  • Blue: You

  • Orange: The top 10% of instructors at your studio

  • Green: The top 10% of instructors from all the studios on FitGrid

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