Client Engagement

The Client Engagement section of the report provides insights into a particular instructor's usage of the FitGrid Pro app. It also provides insights into social media clicks and notes.

Follow-Up Usage
Follow-Up Usage is the overall performance of a particular instructor who is sending follow-up messages. 

  • Scheduled: Total number of opportunities to send follow-ups in a month
  • Sent: Total number of opportunities acted upon in a month
  • Sent Percent: Ratio of scheduled opportunities to sent messages
  • Open Rate: The percentage of total sent messages that were opened

Follow-Up Social

  • Social Clicks: Total clicks a particular instructor's social media link received during a month

Notes

  • Shared Notes Written: Total number of notes written by a particular instructor that were shared with other instructors at the studio
  • Personal Notes Written: Total number of notes written by a particular instructor that were marked to remain private
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